INNER DESIGN

*the design network for interior design lovers*

Payment and Delivery

PAYMENT

Stay safe and pay by using the Pay Pal system (see more info www.paypal.com) or MASTERCARD, MAESTRO or VISA credit cards.

DELIVERY

Items you buy are in the reliable hands of Hi-Leogistic srl, our logistic partner.They deliver the products within European countries by the express couriers.

Standard delivery is available for the following countries: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Italy (Isole), Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

In the case the country of destination of the Products is not included in the list above please contact: sales@innerdesign.com

For accurate real time shipping costs fill in the Purchase Order with your delivery information at the checkout moment and refer to our shipping calculator.

Products you buy are delivered 7 days from the end of the sales campaign and in any case not later than 20 days. (e.g. if you buy an object on 30th September and its promotion ends on 5th October, it will be delivered to your address after 5th October).

For bulk deliveries of more than one Product based on different time-limited sale campaigns, the above delivery terms shall run as from the end of the last campaign.

An email notification will be sent by Hi-Logistic Srl to you when your packages or furniture have shipped that includes tracking information.

RETURNS

The manufacturer will replace any Product different from those ordered by you or ascertained by the manufacturer as incomplete or damage.

1. SCOPE

1.1 These General Terms and Conditions (the “GTCs”) govern the sale of products (the “Products”) manufactured by the manufacturer as described in the product page (the “Manufacturer”). Signet manages this sale of Products on behalf of the Manufacturer through Inner Design subject to the condition that the GTCs have been read, understood and accepted by any legal entities and/or private customers (the “Customers”). For the avoidance of any doubts the definition Private Customers is referred to as customers in terms of and subject to the Legislative Decree No 206/2005 (“Codice del Consumo”) and its subsequent amendments (i.e. any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities). As a consequence the term Customers shall be referred to as collectively the Customers and the Private Customers.

1.2 The GTCs applies to the purchase orders (“PO”) filled in by the Customers to the extent the GTCs are expressly accepted by them at the time of the PO. Signet reserves the right, at its sole discretion to change, modify, add or remove any portion of the GTCs, in whole or in part at any time, which will be updated and uploaded on Inner Design from time to time.

2. CONCLUSION OF CONTRACT AND EXECUTION OF PO

2.1 Signet operates time-limited sale campaigns with a limited number of Products. The presentation of the Products on Inner Design does not constitute a legally binding offer, but merely an invitation to Customers to purchase the Products by filling in the PO.

2.2 In order to place a PO of one or more Products, Customers must fill out the electronic order form and send it electronically to Signet, following the instructions published on Inner Design and especially by expressly accepting the GTCs to click on the appropriate space. By forwarding the PO to Signet as above, Customers shall make an offer to conclude a legally binding contract with Signet in relation to the services provided by it on behalf of the Manufacturer in relation the purchase of the Products.

2.3 After placing a PO, the Customers will receive an automatic confirmation of the successful execution of the PO by an e-mail stating the acceptance of the PO by Signet on behalf the Manufacturer; the PO with Customers’ data will be filed in Signet database. The said email contains all the data provided by the Customer by filling the PO, the Customer undertakes to check the correctness of the data and to inform promptly Signet about any mistake, if any, in order to communicate the relevant corrections. The provided data shall be used by Signet to address the invoice and schedule the delivery of the Products; no variations of such data shall be allowed after the issuance of the invoice. The PO shall be completed by the payment of the Products as set forth in article 4.

2.4 After having completed the process of the PO, the Customer must download, save and print these GTCs at any time via the "GTC" link on Inner Design.

2.5 If, before accepting the PO according to article 2.3, Signet should find out that the Product is not available any more at the Manufacturer’s premises, Signet shall immediately inform the Customers about the lack of availability and reimburse any payments already received. If, after having accepted the PO according to article 2.3, Signet should find out that the Product is not available temporarily at the Manufacturer’s premises, Signet Inner reserves the right to withdraw on behalf of the Manufacturer from the sale contract of the Product. In this case Signet will immediately inform the Customer about the non-availability of the Product ordered at the Manufacturer’s premises and reimburse any payments already received from the Customer on behalf of the Manufacturer.

2.6 Only volumes of Products normally used for household purposes (i.e. No 10 Products) may be ordered by PO, any bigger volumes should be ordered by email contacting directly Signet.

2.7 The Customers shall select the country of destination where the Products have to be delivered: it is understood that the Products shall be sold only to Customers which are domiciled in the European countries. In the case the country of destination of the Products is not included in the list published in the PO, the Customers shall be able to contact directly Signet at in order to deal directly with Signet and off line the purchase of the Products.

3. PRICES AND PRODUCTS

3.1 The Products are available as illustrated and described in their product pages as published by Inner Design (images provided by the Manufacturer might be approximate). The Products may not exactly correspond to the real Products in terms of image and colours because of the Internet browser and/or of your monitor set up and/or the quality of the pictures provided by the Manufacturer.

3.2 All prices and charges of the Products on Inner Design are quoted in Euro. The Product’s price excludes delivery charges. Delivery charges are calculated as part of the checkout process in the filling if the PO, based on the proximity of the Customers’ delivery address to the distribution premises, the number of the Product ordered and its weight. The PO shall calculate automatically the total delivery charges upon the selection of the delivery country by the Customers.

3.3 All Product prices are VAT inclusive except where explicitly stated otherwise.

4. PAYMENT

4.1 Payment of the Product prices and relevant shipping costs must be made by using the Pay Pal system (see more info www.paypal.com). This payment it is a precondition to complete the PO.

5. SHIPPING AND DELIVERY OF THE PRODUCTS

5.1 Shipping rates do not include duties, taxes or other non-routine customs brokerage charges if any.

5.2 Signet aims to deliver your furniture within 7 days from the end of the sales campaign as underlined in the Product page. If circumstances change, Signet will contact you. If, however, it is delayed due to circumstances beyond Signet control, then Signet cannot accept any liability for any consequential damage and/or loss. The Products are delivered in name of the Customer by the shipping company. The Customers will become the owner of the Products (and be liable for the loss or destruction of the goods) at the date of email of PO’s confirmation sent by Signet.

5.3 If a Product has been damaged during the shipping, the Customers must notify Signet immediately about the damage occurred so that Signet may assist the Customers in the claim process toward the shipping company. All shipments are picked up by the shipping company and signed for in good condition. Upon delivery the Products, the Customer must verify the integrity of their packages.

5.4 The Customer undertakes to agree on the terms and conditions applied for by the shipping company after having submitted the PO, as consequence Signet is not liable for any damage, loss of whatever nature occurred to the Products during the shipping and depending on the shipping company.

6. RIGHT OF WITHDRAWAL

6.1 According to the Italian Codice del Comsumo, only the Private Customers may withdraw from the PO within 10 days from the delivery date of the Products, for whatever reason, provided that the exercise of the withdrawal right must be notified in writing (e.g. registered letter with returned receipt) to the Manufacturer copy to Signet. This provision does not apply to the persons or (i.e. professional clients or consumers) entities not acting for purposes unrelated to his/its profession. The registered letter with return receipt must be addressed to the Manufacturer’s address as described in the Product page on Inner Design, to be copied to Signet S.r.l. Via Principe Amedeo No 12 Turin cap 10123.

6.2 Signet shall manage the reimbursement of the Product price subject to:
a. The Products are returned by the Customers undamaged in their original packaging with suitable outer packaging;
b. The Products have not been used, worn, washed or damaged;
c. The Products have been returned to the Manufacturer by a single delivery; Return charges have to be borne by the Customers.

6.3 If the withdrawal right is exercised in conformity with the provisions set forth in this article 6.2, Signet will assist the Customer in the returning of the Products to the Manufacturer. After the Products have been returned to the Manufacturer, Signet shall cause that the Manufacturer shall verify the conformity of the Products with the conditions under article 6.2. Subject to the confirmation by the Manufacturer that such conditions have been met, Signet will refund the Products price to the Customers within 14 days from the date of the receipt of the returned Products. The Customer shall provide Signet with the bank details for the reimbursement of the Product price.

6.4 The Customers will bear the risk of the delivery of the Products to the Manufacturer premises.

6.5 The Customers shall not be entitled to withdrawal from the PO in the event the Manufacturer shall ascertain the lack or the damage of the Products outer packaging, the lack of the original packaging and of the Products’ components/parts, the damages due to causes not related to the shipping. In this case Signet shall manage the restitution of the Products to the Customers and shall not repay the Product price, in this case the return charges have to be borne by the Customers.

6.6 As a consequence of returning Products to the Manufacturer, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if Products returned to Manufacturer are damaged in any way, the Manufacturer will be entitled to demand payment of the value of the said Products.

7. SUBSTITUTIONS

7.1 The substitution procedure of the Products will be initiated in the following cases: a. The Customers have been delivered products different from the ones ordered by the PO, if so the Customer shall abstain from opening the packaging and inform promptly Signet in order to allow the due verifications by the Manufacturer also through pictures of the delivered products;
b. The Products shall not be functioning from the first use or shall be defective;
c. The Product shall not be completed by the parts indicated on the Product page published by Inner Design.
In the occurrence of the cases above, the Manufacturer shall bear any charge for the substitution.

7.2 Any replacement of the Product will be made directly by the Manufacturer with the assistance of Signet to the extent the Products assured as not functioning or defective has not been used or damaged by the Customers.

7.3 In the event more than one Product has to be replaced by the Manufacturer, the Customers shall have to return the Products by a single delivery.

7.4 The Manufacturer shall be entitled to inspect the Products assured as defective before accepting the request of substitution. In the event the Products inspected shall be ascertained defective the Manufacturer shall substitute them at its expenses, Signet shall assist the Customer in this phase; in this case the Manufacturer shall reimburse the costs borne by the Customers to deliver the defective Products to the Manufacturer’s premises. In the event the Products inspected shall be ascertained as functioning and the Manufacturer shall not accept the request of substitution and the Customers shall be free to request the Product purchased at its expenses, if the Customers shall refuse this solution the Manufacturer shall be entitled to retain the Products and then Signet shall not be obliged to repay the relevant price.

8. WARRANTY

8.1 The terms and conditions of the warranties covering the Products and provided by the Manufacturer shall apply to Products as described on the Manufacturer’s website as indicated in the Product page published by Inner Design.

8.2 Should the Customer receive the Products with packages visibly damaged by the shipping company, immediately the Customer shall inform Signet which shall put the Customer in contact with the shipping company in order manage directly with the shipping company the problem. Signet shall not be liable for any damage due to the delivery of the Products.

9. LIMITATION OF LIABILITY

9.1 Giving the fact that the sale of the Products is performed by Signet in the name and on behalf of the Manufacturer, Signet shall not be liable for any claim, damage, losses related to the Products including any product liability. Notwithstanding the above, Signet shall assist the Customer to manage directly with the Manufacturer any claim regarding the Products.

9.2 Signet shall not be liable for any delay in the substitution and replacement of the Products due to the Manufacturer or the shipping company according to article 7.

9. LIMITATION OF LIABILITY

9.1 Giving the fact that the sale of the Products is performed by Signet in the name and on behalf of the Manufacturer, Signet shall not be liable for any claim, damage, losses related to the Products including any product liability. Notwithstanding the above, Signet shall assist the Customer to manage directly with the Manufacturer any claim regarding the Products.

9.2 Signet shall not be liable for any delay in the substitution and replacement of the Products due to the Manufacturer or the shipping company according to article 7.

10. DISCLAIMER

10.1 The Customer shall indemnify Signet against any claim by third parties against Signet for the breach of their rights or the GTCs or any applicable laws. The Customer agrees to bear the costs of the necessary legal action, including any court costs and solicitor's fees, as incurred. This does not apply when the Customer cannot be held responsible for the violation of the rights of third parties or for any violations of the GTCs or any applicable laws.

10.2 The Customer shall provide Signet with all information that may be required to verify the claims and to defend the case - immediately, truthfully and completely - in the event that a third party should institute legal proceedings. Any delays in the provision of information will be at the expense of the Customer.

11. COPYRIGHT AND RIGHT OF USE

The content (i.e. photos, designs, video, information related to the Products) provided by the Inner Design website is owned or legally used by Signet and protected by the Italian laws governing databases, copyright and trademarks. Such content may be neither copied nor disseminated nor used or copied in any manner whatsoever, without the prior agreement of the corresponding right holders (i.e. Inner Design/ Manufacturer). This applies in particular to any copies made with the aid of robots, crawlers or other automatic mechanisms.

12. PRIVACY

12.1 The personal information provided by the Customers in the execution of the PO is treated as strictly confidential and used only to perform the PO and the connected services provided by Signet pursuant to the GCTs and not disclosed to third parties unless disclosure is required by law or is necessary for the completion of the sale and the delivery of the Products.

12.2 In the collection and protection of personal data, Signet warrants to act in compliance with the Legislative Decree No 196/2003 according to the following privacy policy http://www.innerdesign.com/privacy-policy.

13.PARTIAL INEFFECTIVENESS

Should one or more provisions of these GTCs be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of these GTCs.

14. APPLICABLE LAWS AND JURISDICTION

14.1 The GCTs and the sale of Products performed by the PO will be governed by the Italian laws with the exclusion of the UN Sales Convention and any referral to foreign laws. As Private Customer, any binding regulations of the state in which you have your ordinary place of residence remain unaffected.

14.2 Any disputes shall be subject to the exclusive jurisdiction of the Court of Turin except as otherwise provided in favour of Private Customers by their local jurisdiction (i.e. the courts where the Private Customers shall be domiciled).


The following articles are deemed as expressly accepted by the Customers: 6, 8, 9, 10 and 13.1.